Pre-purchase consultation
Before you sign, we check the treatment room space, power supply and treatment bed with you.
Service & support
Your robot keeps working, and we make sure it stays that way
Algren, the exclusive Deyee distributor for Europe and the Middle East, looks after your robot from delivery and team training to inspections and repairs. One team, one phone number and spare parts from a European warehouse.
- 48 h
- remote fault diagnostics
- 2 years
- warranty, extendable to 5
- 1 day
- of team training included
What Algren service covers
Care for your robot from the first conversation through years of work in your salon
Delivery and setup
We deliver the robot, set it up in your treatment room and run the first treatment together with your team.
Team training
One-day training on operating the robot, concluded with a certificate. Afterwards your reception staff run treatments on their own.
Periodic inspections
We check the arm, sensors and heads on a date that fits your salon's schedule.
Repairs and parts
We fix faults remotely or on site. Spare parts ship from a European warehouse.
Software updates
We install new treatment programs and system fixes as soon as the manufacturer releases them.
How to report a fault
Four steps from your report to the robot being back at work
- 1
Report
Call, send an email or a WhatsApp message. Give us the robot's serial number and describe what is happening.
- 2
Remote diagnostics
Within 48 hours we connect to the robot and look for the cause. Most issues are solved at this stage.
- 3
Technician visit
If the repair needs a visit, a technician comes to your salon with the parts required.
- 4
Replacement robot
If the repair takes longer, we deliver a replacement robot for that time, so your salon does not have to cancel clients.
Warranty
Cover for the robot and all its components from day one
You will receive the detailed warranty terms together with your purchase or leasing agreement.
2-year warranty as standard
The warranty covers the robot and all of its components.
Extension up to 5 years
You can extend the cover up to five years. We will present the terms together with the offer.
Service after the warranty
Once the warranty ends, we keep servicing the robot and supplying parts and updates.
Support in running the service
We help not only with the technology, but also with making the robot pay for itself
Profitability analysis
Before you buy, we calculate the return on investment with you for your price list and number of treatments.
Choosing programs
We suggest which programs and heads best match your clients and your salon's offer.
Marketing materials
We share photos, videos and copy that help you announce the new service in your salon and on social media.
Training new staff
When someone new joins your team, we help train them to operate the robot.
Questions about service
Report a fault or ask about service
Get in touch whichever way suits you best. The Algren team will take your report.
Have this ready before you report
- the robot's serial number
- a short description: what is happening and since when
- a photo or video of the robot's screen, if possible